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Contact information

St-Elisabeth site - Uccle
02-614 20 00
St-Michel site - Etterbeek
02-614 30 00
Bella Vita Medical Center
02-614 42 00

F.A.Q.

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Last update: 09/07/2021

Dear patients, the Europe Hospitals receive many questions related to your queries about the Coronavirus COVID-19. We have collected the most frequently asked questions and answer them below. All this information is based on the FPS Public Health guidelines available on www.sciensano.be.

Screening/INFO CORONAVIRUS

 

Which Covid-19 tests are carried out in the context of foreign travel?

The laboratory of the Europe Hospitals carries out Covid PCR tests when travelling to a foreign destination, with results sent by e-mail and on CovidSafe within 24 hours.

How do I know if I need a PCR test for my destination?

Check in advance the test required by your travel destination on reopen.europa.eu or https://diplomatie.belgium.be/fr/Services/voyager_a_letranger/conseils_par_destination
Always ask for a PCR test if you are unsure or uncertain. The PCR test will be accepted for all destinations.

Do I need to make an appointment for a covid test when travelling abroad?

Yes, you need to make an appointment for a covid test with an EU certificate for travel within the EU, AFTER creating a code on masanté.be if you want to benefit from a free test:
https://fr.doctena.be/praticien/St_e_Elisabeth_Labo_Chalet_Covid-887552#15780

The chalet is open at the following times:

Monday to Wednesday: 8.30am-12.30pm and 1.30pm-5pm
Thursday and Friday: 8.30am-12.30pm and 1.30pm-6pm
 

Do I need an activation code to be tested?

You need an activation code to get a free PCR test. If you do not have a free test (see refund conditions), you can make an appointment without an activation code (CTPC) and you will be charged €55 for the test. You must pay this cost to Covid before taking the test. Payment can only be made with Bancontact or VISA. Cash is not accepted.


ATTENTION: the refund code is only valid for 10 days, after which it expires. Please request your test code at least 10 days before your test.

Can I get a free test?

Citizens who have not yet had the opportunity to be fully vaccinated are entitled to 2 free PCR tests, valid between 1/07/21 and 31/09/21, which can only be applied by creating a code for this themselves via myhealth.be.

The free PCR tests are not available in the following cases:

  • You are already fully vaccinated (2 weeks after the last vaccination) and can therefore have a vaccination booklet for travel
  • You have declined an invitation to be vaccinated
  • You have already created a code for a free PCR test twice
  • You are not a Belgian resident
  • You only want an antigen test
  • The secretary at the Covid chalet will check your identification data, register your request, print an identification sticker and check whether your test is free or not.

Does the certificate with the test result meet all the validity criteria?

The certificate with the test result according to the trip abroad meets all requirements:

  • In English
  • Contains the following information: type of test, contact details of the medical centre, date and time of the test, test result.
  • Your name, first name, address, date of birth and NISS number if you are a Belgian resident

Where and when to find the test result?

  • in your online medical file on masanté.be.
  • in the CovidSafe application
  • in your mailbox if you have provided your mail address to the Covid chalet

EU certificates are available in digital form via the masanté.be website or via the new covidsafe.be application. Users can only request their own certificates and those of their child(ren). To do so, they must first register digitally, which is easier via the itsme identification application. Each certificate includes a unique QR code that can be scanned. Users can save this code in the application itself, save it as a PDF or print it on paper.

Do I need to be tested when I return from a trip abroad?

Before starting the return journey, you should always fill in the Belgian PLF form online within 48 hours before your arrival in Belgium. Based on this information, you can be notified by SMS with the attached code that you need to be tested. 

https://travel.info-coronavirus.be/public-health-passenger-locator-form

 

INFO CORONAVIRUS

WHAT ARE THE SYMPTOMS OF COVID-19 CORONAVIRUS?

The patient has a temperature accompanied by cough with possible breathing difficulties, muscle pain, sore throat. Elderly people and people with pre-existing chronic diseases seem to be more vulnerable to severe symptoms.

CAN I GO TO THE EMERGENCY DEPARTMENT IF I THINK I HAVE CORONAVIRUS?

It is imperative that you call your doctor in the first instance. He or she will advise you on the instructions to be followed.

IS THERE A RISK OF CATCHING COVID-19 CORONAVIRUS CIRCULATING IN YOUR HOSPITAL FROM INFECTED PEOPLE?

The Europe Hospitals have put in place all hygienic and protective measures to prevent the spread of the virus:

  • Specific measures for consultations and interventions: click here for more information
  • Specific measures for the visits: click here for more information
  • In addition, patients who are infected and/or waiting for the results are isolated in dedicated care units.

At the hospital or elsewhere, to avoid contamination, it is necessary to follow the following hygiene rules to the letter:

  1. Get vaccinated => The more people are vaccinated, the safer it becomes for all of us
  2. Wash your hand regularly => And also follow the other hygiene rules such as when coughing or sneezing
  3. Do you feel ill or you have symptoms => Stay home and contact your GP
  4. Test yourself => If you have not been vaccinated, you can buy a self-test from your pharmacist
  5. Go outside => Because it’s safer outsider
  6. Smaller is better => A group of five is safer than a group of fifty
  7. Is everyone in your group vaccinated ? => Then you can take off your masks
  8. Ventilate indoor spaces => To avoid the formation of a virus cloud inside
  9. Maintain a safe distance => It is safer to remain at 1.5 meters until everyone has been vaccinated
  10. Keep it safe while travelling => Download the digital corona certificate, use your corona app, and find out about local rules

WHAT MEASURES HAVE BEEN TAKEN IN THE EUROPE HOSPITALS IN RESPONSE TO THIS COVID-19 CORONAVIRUS CRISIS?

The Europe Hospitals have put in place all hygienic and protective measures to prevent the spread of the virus:

  • Specific measures for consultations and interventions: click here for more information
  • Specific measures for the visits: click here for more information
  • In addition, patients who are infected and/or waiting for the results are isolated in dedicated care units.

WHAT HYGIENE MEASURES SHOULD BE TAKEN TO AVOID BEING INFECTED?

  1. Get vaccinated => The more people are vaccinated, the safer it becomes for all of us
  2. Wash your hand regularly => And also follow the other hygiene rules such as when coughing or sneezing
  3. Do you feel ill or you have symptoms => Stay home and contact your GP
  4. Test yourself => If you have not been vaccinated, you can buy a self-test from your pharmacist
  5. Go outside => Because it’s safer outsider
  6. Smaller is better => A group of five is safer than a group of fifty
  7. Is everyone in your group vaccinated ? => Then you can take off your masks
  8. Ventilate indoor spaces => To avoid the formation of a virus cloud inside
  9. Maintain a safe distance => It is safer to remain at 1.5 meters until everyone has been vaccinated
  10. Keep it safe while travelling => Download the digital corona certificate, use your corona app, and find out about local rules

WHAT DO WE MEAN BY "REACHING THE PEAK"?

Under normal circumstances, a virus quickly infects a very large number of people. When this peak of infection hits us with such intensity, it becomes very difficult for the health sector to cope with the demand for care. When the peak has been reached, it means that the spread of the virus slows down and is spread over a longer period of time, the curve is said to flatten. Hospitals can then provide high-quality care. We can do this together because of the measures imposed by the government. We all have a responsibility in this regard, not just the health care providers.

WHERE CAN I GET MORE INFORMATION ABOUT THE VIRUS?

CONSULTATIONS

I (OR MY CHILD) HAVE A SCHEDULED CONSULTATION, SHOULD I POSTPONE IT?

You can find all information about our consultations by clicking here.

ARE THE BELLA VITA MEDICAL CENTER AND THE EXTERNAL CONSULTATION HALLE STILL OPEN?

Yes.

For the Bella Vita Medical Center, you can find all the information here: https://www.bellavitamedicalcenter.be/

CAN SOMEONE ACCOMPANY ME TO MY CONSULTATION?

You can find all information about our consultations by clicking here.

Can I go to the emergency department for any reason other than COVID-19?

The Emergency Department of the Europe Hospitals continues to take care of all emergencies. We have set up two different circuits, one outside for patients potentially infected with COVID-19 and one inside for patients who come for all other emergencies. Don't play with your health, go to the emergency department if necessary!

Are some consultations available by video-conference?

Yes, to consult the specialties that offer video teleconsultations: click here.

 

INTERVENTIONS/HOSPITALISATIONS

I (OR MY CHILD) HAVE A PLANNED INTERVENTION, SHOULD I POSTPONE IT?

You can find all information about our interventions by clicking here.

WHERE CAN I PICK UP MY RELATIVE AFTER HIS/HER HOSPITALIZATION?

A person picking up a patient who is discharged must report to reception.
Reception will call upstairs. Then, either the patient will go downstairs himself, or a nurse will accompany the patient to the bottom, or the person may exceptionally go upstairs.

VISITS

WHO CAN COME TO VISIT?

You can find the information about the visits by clicking here.

Visits by medical representatives

Visits by medical representatives are no longer permitted in our various hospital sites or outpatient clinics (including the Bella Vita Medical Center and the consultations in Halle).

ADMINISTRATION OF MY MEDICAL RECORDS

I NEED A PRESCRIPTION/DISEASE CERTIFICATE. HOW DO I GET IT?

Please contact the relevant medical secretariat.

BRING AN UP-TO-DATE LIST OF YOUR MEDICATIONS TO THE HOSPITAL.

If you go to the Emergency Department with a suspicion of COVID-19, it is especially important to know your medication list.

Patients are often referred by a triage centre and not by the usual GP who has a good idea of what medications to take at home. In this exceptional situation, no family member is allowed to stay with the patient to give us information. It is therefore essential that you fill in the list of your medicines taken at home correctly.

Download a blank medication list here. Fill it in yourself or ask for help from a family member, a home nurse, your pharmacist or your GP.

SUPPORT AND DONATIONS

HOW CAN I SUPPORT YOUR TEAMS?

Hospital teams across the country need your support more than ever! And the staff of the Europe Hospitals as well. Whether it is by a message, a drawing, a photo, a video, your gestures do a lot of good for morale. Every day, communicate your positive energy, your encouragement or your gratitude to those who are fighting relentlessly against COVID-19 via the platform: https://restecheztoi.be/.

You can choose to spread your message to the whole hospital world or to a specific hospital, such as the Europe Hospitals. Your messages are broadcast live in participating hospitals. Thank you in advance for your heart-warming attention.

The Europe Hospitals would like to thank CHR Verviers East Belgium and the Globule Bleu agency for this wonderful initiative.

Above all, don't forget: #StayHome.

CAN I HELP YOU WITH SOME EQUIPMENT?

Do you have protective equipment that you don't need such as FFP2 masks, FFP3 masks, surgical masks, gowns, safety glasses? Do not hesitate to contact our Chief Operational Officer via email e.vass@euhos.be or to come and drop it off at the hospital reception desk on the St-Elisabeth site, avenue De Frélaan 206 in Uccle or on the St-Michel site, Rue de Linthoutstraat 150 in 1040 Etterbeek. A deposit is also possible at the Bella Vita Medical Center, Allée André Delvaux 16 in Waterloo.

CAN I HELP YOU WITH DONATIONS?

Many of you have asked us if it is possible to make donations to the Europe Hospitals as part of the COVID-19 crisis. This is heartwarming!

You can make your donations :
- Either by making the donation directly to the Europe Hospitals on account BE70 3100 3699 9425 indicating the free communication " DONATION COVID 19 ".
- Either by paying the donation via the King Baudouin Foundation to account BE10 0000 0000 0404 indicating the structured communication ***020/0670/00086***. Tax certificate for any donation of more than 40 EUR.

Thank you for your support and generosity.
YES WE CARE !

I CAN MAKE MASKS. CAN I BRING THEM TO THE EUROPE HOSPITALS?

In order to not endanger the safety of our patients and employees, we unfortunately cannot accept homemade masks from outside. The masks must be scientifically tested before we can use them. This is the only way to find out whether they can stop even the finest particles.

In the hospital, special care is often carried out that causes fine droplets. These fine droplets can contain the virus and, through the mesh of the homemade mask, cause contamination.

However, masks may be useful in situations where fewer operations are performed that cause these fine droplets, such as in rest homes or for patients receiving home care.

VOLUNTEERS

I WOULD LIKE TO VOLUNTEER TO HELP AT THE CLINICS, WHO CAN I CONTACT?

We are looking for motivated volunteers (nurses' assistants, nurses and physiotherapists experienced in respiratory physiotherapy or intensive care) to help our teams during the pandemic. We need you! 
Whether on the Ste-Elisabeth or St-Michel site, you will discover our teams committed to patient care.

For a quick integration and a privileged contact, you will be dedicated to a service.

Throughout your journey you will be accompanied by a coordinator. Basic training and individualised coaching in the field will be provided before you take up your position.

For more information: volontariat-vrijwilligers@europehospitals.be.

DIALYSIS PATIENTS

CAN I STILL GET DIALYSIS AT THE EUROPE HOSPITALS?

Yes, your dialysis will continue as normal until further notice.

CAN SOMEONE ACCOMPANY ME DURING MY TREATMENT?

You can find the rules about the accompanying person by clicking here.

IS MY CONSULTATION WITH THE NEPHROLOGIST STILL TAKING PLACE?

Yes, our consultations are open under optimal security conditions.

CAN SOMEONE ACCOMPANY ME TO MY CONSULTATION?

You can find the rules about the accompanying person by clicking here.

PREGNANT WOMEN

ARE MY PREGNANCY-RELATED MEDICAL EXAMS STILL TAKING PLACE?

Yes, our consultations are open under optimal security conditions.

CAN MY COMPANION SLEEP IN THE MATERNITY WARD?

DO PRENATAL LESSONS AND INFORMATION SESSIONS STILL TAKE PLACE?

Prenatal and aquagym lessons are suspended.

Should I get tested before I give birth?

All patients entering hospitalization will be required to complete a questionnaire to detect suspected COVID-19 cases.