How do I pay for my consultation?
In most cases, you can pay for your consultation when you register, before going to your consultation. You can only pay by bank card.
In certain cases, you will not be required to pay at the registration counter, but an invoice will be sent to your place of residence 4 to 8 weeks after your consultation.
Am I eligible for third-party payment?
Third-party payment status is determined by your complementary health insurance provider via a CareNet message (interconnection between insurance companies and healthcare facilities allowing for the exchange of electronic messages related to insurability and billing).
Depending on the response received, you will be required to either make the copayment, or pay the totality of the consultation fee. You will then receive a certificate attesting to the healthcare services provided rendering you eligible to be reimbursed by your insurance provider.
What does "personal contribution" mean on my invoice?
The section "Costs covered by the patient" comprises legally required personal costs, costs related to non-reimbursable drugs (pharmacy section), costs related to healthcare services that are not covered by your health insurance (fees section), as well as "Other costs" ("Miscellaneous costs" and "Other services provided") and costs to be borne entirely by the patient including VAT (amounts excluding VAT).
Who pays for healthcare services related to occupational accidents?
Unless your insurer agrees to cover the costs related to your occupational accident, you are responsible for settling this bill and forwarding it to the relevant organisation for reimbursement.
Note that you continue to be indebted to us until the invoice is paid.
To which address is my invoice sent?
The address displayed on your invoice is the one provided to us when you were admitted, obtained by reading your ID card, information from the national registry or oral communication. Any change in address should be reported to the Europe Hospitals invoicing department. To find out how to contact them, please consult the section below, "More information".
What are the payment terms and conditions?
Unless otherwise agreed upon, invoices are payable in cash, to the account provided and using the accompanying transfer forms within 15 days from the date of sending.
Failure to pay on the due date will incur, by right and forthwith, late payment interest set at the statutory rate of interest, and a 15% increase in the unpaid amount, with a minimum of €19 as flat-rate compensation pursuant to article 1152 of the Civil Code.
We are legally required to charge flat-rate fees for laboratory and imaging services.
How can I file a complaint related to my invoice and its contents?
Complaints must be sent to the Europe Hospitals invoicing department: Europe Hospitals, Invoicing Department, av. de Fré, 206, 1180 Uccle.
Only complaints in writing, with the accompanying supporting and/or disputed documents, will be taken into consideration.
If you have further questions concerning your invoice, feel free to contact the patient administration department preferably:
- by email: email@example.com
- by phone on 02-614 26 60
- or on site:
- for the St-Elisabeth site, on Mondays and Fridays from 8am to 12pm and on Tuesdays, Wednesdays and Thursdays from 8am to 12pm and from 1pm to 5pm.
- for the St-Michel site, on Tuesdays from 8am to 12pm and on Thursdays from 1pm to 4pm.