F.A.Q. online appointment

Unfortunately our system does not allow for security reasons to register a patient without a national register. However, you can take the necessary steps to create a BIS number with your municipality, which can then be entered in the next application.

You may have entered the wrong email address or not gone through with the process.

The SMS reminders are linked to the patients for whom the appointment has been made. If you have made an appointment for a third party, that person will receive the SMS. You can ask during your visit to the Europe Hospitals to change the telephone number in the "patient" file.

You may not be using the correct browser. Booking an appointment does not work with Internet Explorer.

If it is a cancellation or a displacement within 24 hours, it is normal, we ask you to contact the secretariat. 
If the appointment was made by the secretariat, it is normal that you can only have control over the appointments you have made online.

We limit the number of appointments with a doctor to one at a time, again for safety reasons. Do not hesitate to contact the secretariat.

Yes, this may be related to the choice of doctor or the complexity of the appointment, please contact our secretariat who can help you.

We cannot guarantee appointments that have been made outside the conditions mentioned on our website. If it is a more specific consultation (mentioned in the text box), you should contact the secretariat so that they can arrange the most suitable appointment and time slot for you.

Fill in the child's details.
Additional information is required for the person making the appointment.

Fill in the details of the patient making the appointment.
ATTENTION
If you enter the telephone number of the patient for whom you are making an appointment, the activation code will be sent to that number.

The patient can reschedule/cancel appointments made online up to 24 hours before the appointment. For other appointments, the patient must contact the secretariat.