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Contact information

St-Elisabeth site - Uccle
02-614 20 00
St-Michel site - Etterbeek
02-614 30 00
Bella Vita Medical Center
02-614 42 00

Going to a consultation

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HOW TO GET TO THE HOSPITAL?

The Europe Hospitals consist of:

Make sure that you are going to the site of your appointment, and click on the name of the site to obtain further information on how to access our facilities, on foot, by bicycle, bus, tram, metro, train or car.

WHAT DOCUMENT(S) SHOULD I BRING?

  • Your identity document (1):
    • a Belgian identity card
    • or your special EU badge for employees of EU institutions
    • or the ISI+ card
    • or an international passport (2)
  • For certain consultations, a written document from your attending physician
  • For a medical examination, you must bring a prescription from your attending physician

(1)    Your safety is our highest priority. Medical treatment is a serious and highly personal matter. This is why it is important to properly identify yourself. A national registration number and an expired SIS card are not valid proofs of identity. If you are unable to produce any one of the above documents, we will not be able to register you and your consultation will have to be cancelled.
(2)    It is not possible to read your personal INAMI identification number on an international passport. In this case, as we are unable to verify your insurability, we have to charge the full price of the consultation. However, if you are insured, you will only be required to pay your personal contribution.

ONCE I ARRIVE AT THE HOSPITAL, WHERE SHOULD I GO FOR MY CONSULTATION/EXAMINATION?

We encourage you to arrive at the hospital about 30 minutes before your consultation. You might have to register beforehand, and the waiting time can be a bit long. As far as the laboratory is concerned, you are not required to register beforehand and you can go there directly and register on site. For the Bella Vita Medical Centre, you should arrive 15 minutes before your consultation.

IF YOU ARE GOING TO THE HOSPITAL FOR A CONSULTATION

  • On the St-Elisabeth site:
    • Go to the registration terminal located to the left of the store
    • Pre-register at the registration terminal and you will be issued a ticket
    • Go to the registration desk when the number on your ticket comes up on the screens to complete your registration
    • You can then go to your consultation. Don’t forget to announce your arrival at the medical secretariat
    • The doctor will then come and meet you in the waiting room
  • On the St-Michel site:
    • Follow the light blue line to make your way to the registration desk
    • Pre-register at the registration terminal and you will be issued a ticket
    • Go to the registration desk when the number on your ticket comes up on the screens to complete your registration
    • You can then go to your consultation. Don’t forget to announce your arrival at the medical secretariat
    • The doctor will then come and meet you in the waiting room
  • At the Bella Vita Medical Centre for a consultation, except the laboratory:
    • Arrive at the Bella Vita Medical Centre 15 minutes before your consultation. 
    • Proceed to the secretariat near the left entrance to register and to settle the price of the consultation. There are two desks available. 
    • Then make your way to the waiting room, where the doctor will come to meet you
  • At the Halle polyclinic:
    • Go to the secretariat next to the entrance to register
    • Then make your way to the waiting room, where the doctor will come to meet you

IF YOU ARE GOING TO THE LABORATORY

  • On the St-Elisabeth site:
    • From the main entrance, proceed towards the stairway or the lift located at the level of the red wall, and then go to level -1
    • Follow route 420 to the laboratory
    • Take a ticket at the terminal next to the entrance of the laboratory
    • Go to the registration desk when the number on your ticket comes up on the screens
  • On the St-Michel site:
    • The laboratory entrance is located directly to your left when you come in through the main entrance
    • Take a ticket at the terminal located in the waiting room
    • Go to the registration desk when the number on your ticket comes up on the screens
  • At the Bella Vita Medical Centre:
    • Blood samples can be taken without appointment, every day from 7:30am to 9:30am. The specimen-collection laboratory is located on the ground floor. Please make yourself comfortable in the waiting room next to the secretariat and wait for a nurse to come and meet you.

IF YOU ARE GOING TO THE MEDICAL IMAGING UNIT

  • On the St-Elisabeth site:
    • From the main entrance, proceed towards the stairway or the lift located at the level of the red wall, and then go to level -1
    • Follow route 410 to the radiology unit
    • Take a ticket at the terminal next to the entrance of the radiology unit
    • Go to the registration desk when the number on your ticket comes up on the screens
  • On the St-Michel site:
    • Follow the mauve line
    • Take a ticket at the terminal next to the entrance of the radiology unit
    • Go to the registration desk when the number on your ticket comes up on the screens

IF YOU ARE GOING TO THE SCINTIGRAPHY UNIT (NUCLEAR MEDICINE)

  • On the St-Elisabeth site:
    • From the main entrance, proceed towards the stairway or the lift located at the level of the red wall, and then go to level -1
    • Follow route 430 up to the door that reads: Scintigraphie – PETscan – Densitométrie osseuse (scintigraphy – PET scan – bone densitometry)
    • Go through the door without knocking
    • Go to the registration/reception desk of the unit 
  • On the St-Michel site:
    • From the main entrance, follow the light blue line 
    • On your right, take the lift to level -2 
    • Follow the ‘Médecine Nucléaire’ (nuclear medicine) signs
    • Go to the registration/reception desk of the unit 

IF YOU ARE GOING TO THE CARDIAC SCINTIGRAPHY UNIT (NUCLEAR MEDICINE)

  • On the St-Elisabeth site:
    • From the main entrance, go to the registration terminal located to the left of the shop
    • Pre-register at the registration terminal and you will be issued a ticket
    • Go to the registration desk when the number on your ticket comes up on the screens to receive your stamp
    • Follow route 123 on the ground floor to the internal medicine secretariat, in the cardiology unit, if you are scheduled to undergo exercise testing
  • On the St-Michel site:
    • From the main entrance, follow the light blue line 
    • Register at the terminal and take a ticket, and then proceed towards the polyclinic reception desk when your number appears on the screens
    • Take the lift to level -2
    • Follow the ‘Médecine Nucléaire’ (nuclear medicine) signs
    • Make yourself comfortable in the waiting room “Uniquement le jeudi matin, scintigraphie cœur, Dr Ngando” (Only Thursday mornings, heart scintigraphy, Dr Ngando - also “Consultation Diététique et/ou Médecine du travail” - Nutrition consultation and/or occupational medicine) located on the right side, opposite the corridor of the nuclear medicine unit
    • The doctor will come an meet you in the waiting room. After your heart examination, a nurse will take you to the scintigraphy unit.