Your views, experiences, suggestions and complaints are important to help us improve the quality of the care and the service you are entitled to expect. So they are most welcome.

If there is anything you wish to tell us, if possible please contact the service or person concerned as a first step: the Head Nurse of the unit in which you were hospitalised, the person in charge of admissions and consultations, the medical secretariat, the doctor overseeing your treatment, the invoicing department, etc.  In this way, information will be provided to you directly, dispelling misunderstandings and solving some problems quickly.

However, if that procedure does not give you complete satisfaction, please contact the Ombudsman's Office:

  • in writing: Ombudsman's Office, Cliniques de l’Europe, Av. De Fré, 206, 1180 Uccle;
  • by telephone: 02/614.90.93
  • or by fax on 02/614.98.93

The role of the Ombudsman is to mediate between the patient, his or her family, and the hospitals; to facilitate, wherever possible, the finding of amicable solutions in the event of a complaint; and to make recommendations to the Management about improving the quality of care and patient satisfaction. The involvement of the Ombudsman's Office is independent, impartial and free of charge.

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