Invoicing terms

1. Mutual insurance and third-party payment

A) STAYING IN HOSPITAL:

If your are up-to-date with your mutual insurance company coverage and we have your exact mutual insurance details, you may qualify for the Europe Hospitals “third-party payment system”, i.e. that part reimbursed by your mutual insurance company is charged directly to the entity so you only have to pay your contribution.

B) OUT-PATIENT CARE

The “third-party payment system“ is not authorised for out-patient visits, which have to be paid for in full after which you can use the green certificate accompanying the invoice to seek a reimbursement from your mutual insurance company.

C) PERSONAL CONTRIBUTION

These are payments the hospital makes on your behalf (food, medication, special techniques,…), which according to the law may not be reimbursed under the disablement insurance system.

2. Other organisations and occupational accidents

Unless the hospital agrees to bear the costs, you are required to pay this invoice and forward it to the relevant organisation for refunding purposes.
It should be stressed that you continue to be indebted to us until the invoice is paid.

3. Address

The address featured on your invoice is the one provided to us when you were admitted. Any change in this respect should be notified to the Europe Hospitals invoicing department, otherwise investigation fees may have to be charged.

4. Deposits

People staying in hospital are required to provide a deposit when being admitted to cover the costs not reimbursed by the insurance organisations. Further advance payments may be required if the hospital stay is extended.
Medical visit fees should be paid at the cash office.

5. Payment terms and conditions

Unless otherwise agreed upon, invoices should be paid in cash, deposited into the account referred to, by using the accompanying transfer forms.
In the event of a failure to pay on the due date a compensation payment equal to 15% of the unpaid amount will be charged by rights and forthwith, along with the statutory rate of interest, subject to a minimum of €19 as flat-rate compensation pursuant to article 1152 of the Civil Code.

6. Complaints

Solely complaints in writing, plus the supporting and/or disputed documents will be taken into account.
These complaints should be sent to the Europe Hospitals invoicing department at the following address: a.s.b.l. Cliniques de l’Europe, service de facturation, av. de Fré, 206, 1180 Uccle.

7. Flat-rate fees

We are legally required to charge flat-rate fees for laboratory services, x-rays, 24-hour medical services and all hospital stays, irrespective of the treatment provided.

If you have any other question concerning your invoice, feel free to contact the patient administration service: 

on St-Elisabeth site on Monday and Friday from 8am to 5pm and on Tuesday, Wednesday and Thursday from 8am to 12pm and from 1pm to 5pm.                    

on St-Michel site on Tuesday from 8am to 12pm and on Thursday from 1pm to 4pm.                                        

More information :

- Admission declaration form for classic admission

- Explanations about the admission declaration for a classic admission

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